Frequently Asked Questions (FAQs)

Please visit the New Patient Request page for details. The new patient process can take as little as 15-45 minutes from the start of form completion, to scheduling. Our patients often describe the process as simple and streamlined. The Soonest appointment availability depends on many factors, such as the patient's schedule, providers availability, and cancellation of appointments. Our providers offer the soonest available appointment. Please make sure to schedule with the correct provider which can be seen on intake forms requested and all intake paperwork is completed prior to self scheduling. 

While safety is our top priority, we prefer to see our clients in person. We ask that you follow all CDC guidelines and stay home if you are sick. Telehealth-only service is not the norm at Solace Mental Health and Wellness, however, is at the discretion of the provider.

Although Solace is not considered as open on Saturdays and Sundays, some providers offer limited services on weekends by appointment only. Contact us for more information.

Psychotherapy is not required, however, encouraged as medications are just one piece of the mental-health pie. Therapy can help in multiple ways, and many report greater success with the combination of psychotherapy and medications. 

We offer reasonable fees for self-pay patients. Call the office for more information.

We believe that to maximize our client's well-being, psychotherapy should be incorporated into treatment. Providers often provide therapy and medication management in the same visit, however, your provider may discuss the need for additional, regular psychotherapy as a part of your treatment plan. We now offer individual psychotherapy. Please see accepted insurance updates. 

Treatment decisions are based on evidence-based practices. Solace prescribers follow prescribing principles that uphold evidence-based practice standards of treatment that promote client safety. We acknowledge that some patients may seek services at Solace that are already prescribed controlled substances. Each prescriber is responsible for his/her own actions, and continuation of controlled substances may not be indicated. If the tone of an appointment becomes inappropriate as a result, the suitability of the client-provider fit is reviewed.

While Solace providers prescribe controlled substances, there are policies in place to ensure that treatment is monitored closely. If at any time your provider determines that these medications are no longer appropriate, they can be discontinued.